I have had an eventful experience with a recent Amazon purchase.
I bought an SH Figuarts version of a White Ranger figure. They’re like the bees knees of Power Ranger figures. I finally got around to buying one of my fave ranger. I bought it, along with some other items just around Xmas time and finally got them in the mail. The other Zords and Megazords and MegaForce Red figures I ordered came through unscathed, yet this one looks like it had been ripped open and shoved around and stomped back together. See the below images:
So you should now understand my frustration. I have been looking forward to getting one of these all year and to have it arrive in such a state really soiled the experience. I took these photos as I went along. Later that night I sent them a complain form online via my order status and attached these images with the most negative feedback I could while remaining civil.
A day goes by and Im still disappointed, I finish work and go for my afternoon walk and once I get home I get an email to my iPhone. It was a message from Amazon informing me I will be refunded in full for the amount including postage for this item, to which they continue to surprise me by saying I can keep the item and there’s no need to return it.
Just goes to show that good customer service goes along way, specially for those who bother to take photos and leave strong complaints. Needless to say they will soon have another purchase out of me since this all ended swell.